FAQ

Frequently asked questions

What do you charge for your Graphic Design Services?


Prices depend on many variants, but you can be sure you are getting a great value for your design project. Many design jobs are charged by the hour. Typical graphic design projects are $80/hr. or a flat $150 for a small to med setup job. We also bill in 15min increments for web work. If you have small changes to a pre-existing file that takes 5 min for a quick update, we will charge the min amount of $25. Web site work starts at $80 per hour.




I need a design completed Now/ASAP! Can you help Me?


We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee of $80 may be added. Call or email to find out.




How do I check on the progress of my job during the Design Process?


Once deposit is received, normal turnaround for logo design is between 5 to14 days depending on the revision scehduled review processes.. We present the logos to the client at the black and white stage, then again at color stage, and wait for final approval before we save out all the files for you. The client logo files are their artwork and we are up front about this part of the process. We do save your work in case you lose the files or need them sent again.




Do I get a vector file for my logo once it is created?


YES, you get EPS (vector), jpeg, png, svg, pdf and a svg file that works like clipart. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.




Do I get the file for the embroddery once my logo it is completed?


No, but we can create a embroidery file for your logo but we would need to know the file type that is needed. Emborders have various machines with several file types. Additionally, we would need to know the exact size of the logo that is being converted. There is a $15 charge per embroidery file per logo. Typically, you can give your emborder the vector file or png and that can convert it to an embroidery file.




Is my logo from common clipart found on the internet or word processing software?


No, we create and/or draw artwork from inspiration given in our meeting and style review. Certain items may seem similar to other image due to th millions of ideas for designs but your logo will be custome based on your ideas.




Is the artwork my property once paid for?


No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high-resolution images purchased are 100% yours one the project is fully complete and paid for.

Once the project is completely paid for you will receive a transfer of creativity whereas both creator and client must sign.




How does the designe process work?


During our initial logo and design meeting, we first begin by discussing the client’s ideas, target market, and uses for this logo/graphic. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial three ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.




Do you sub-contract your services?


Yes, on occasion we use repetitor graphic design artist from various locations and time zones. This why we have a 5 to 14 days turnaround. As the requests increase the demand must be met for all clients and we opt from time to time to utilize subcontractors.




What do your websites cost?


The short answer: Our prices depend on so many factors, it’s impossible to say in one sentence. Avoid any web developer who can answer this question without a long talk. The long answer: To get a better idea of the cost of what you want to build, give us a quick phone call. We’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have, your graphic design needs, etc. Then we’ll be able to give you a ballpark figure. If you’re still interested, we’ll come to your place of business and come up with a firm quote. If you talk to a web developer who gives you an instant quote, run away! Imagine telling someone you want a car and having them immediately giving you a price for that car. Any fair and honest car salesperson would want to know the make, model and engine type of the car you’re looking to purchase, right? The same goes for building web sites. Depending on the features you want for your web site, the cost can be anywhere fromsevereal hundred to a few thousand dollars even up to a few million.




Will I have a say in the graphic design process?


Absolutely. Our goal is to please you. We can’t do that without your input. If there are other sites with a design style that you would like to emulate, we can do that. If you have a logo or brand collateral that you’d like us to work around, that’s no problem. We’ll be sure your new site will be a consistent and integral part of your overall brand.




What do you need from me for the website?


We will need several things such as:

- Your Design Concept (Maybe several web addresses as inspirational sites)

- Your Content (As much as we would like to we cannot tell your story or describe your business or your services for you.)

- Your ideas

- Your energy

- You patience’s (many times the first draft may be slightly off of the idea that is why we communicatee to ensure we are om task and following your visions. We are not mind readers, but we try our best to figure out the end goal for your design)

- Your Grammar (We will do our best the ensure the grammar is good but we are not responsible for the messaging within your content.)




Are you involved in the copywriting of my logo?


Unfortunately we do not but if your project calls for copywriting, photography, original illustration, video or other creative service, just let us know. We have an extensive network of creative associates that we work with. We would be happy to make a recommendation.




Do you Host Websites?


No. And be cautious when other web design companies say they do. Most real web hosting companies have massive data centers that have hundreds of employees, triple power redundancy (in case of a blackout in the region) and 24-hour security staff guarding the facility. We are professional developers for Wix, Weebly, Squarespace, and Wordpress who have their own hosting services. When a local web developer claims that they also host web sites, they’re almost certainly just a middleman for a real web host. That means that they mark up the cost of hosting and pass it along to you. And it means that if your server ever has a problem, you’ll have to go to them and they’ll contact your host for you. Are they on call 24-7? Of course not. Another major disadvantage to using a web developer as a host — if you’re ever dissatisfied with their service, they control the server that hosts your site. Extracting your company from the relationship could be very difficult.





Tel: (346) 763-0023

Fax: (346) 253-1455

mdtaylor@martaucydesigns.biz

11601 Shadow Creek Pkwy

Suite # 111-387

Pearland, Texas 77584

© 2019 by Martaucy Designs

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